This policy explains how paid plans on Nutrifieds are billed, renewed, cancelled, and refunded. It forms part of our Terms of Service.
1. Billing and renewals
Memberships are billed in advance and renew automatically at the end of each billing period (for example each month or each year) in Canadian dollars (CAD), until you cancel. Personalized programs may be sold as a one-time purchase for their stated duration. We show the price and billing period before you subscribe.
2. When the first charge is taken
We do not offer free trials. Creating an account is free and costs nothing, but it does not include a membership: you choose a plan and the first period is charged at checkout, and your access begins once that payment clears. Any discount code you enter is applied to that first charge before it is taken.
3. Failed payments
If a renewal payment fails, we do not cut your access off immediately. We open a short grace period and retry the payment a few times over the following days. Your access continues during this window. If payment still cannot be taken by the end of the grace period, the subscription ends. You can update your card or contact us at any time to resolve it.
4. Cancelling
You can cancel a membership at any time from Settings. Cancellation stops future renewals; you keep access until the end of the period you have already paid for. We do not charge a cancellation fee.
5. Refunds
Because access is granted for the period you pay for and you can cancel future renewals at any time, payments are generally non-refundable except where required by law or where we agree otherwise. If you were charged in error, or you believe your situation warrants a refund, contact us at support@nutrifieds.com and we will consider it in good faith. Nothing in this policy limits any non-waivable rights you have under consumer-protection law in your province.
6. Changes to prices
We may change prices. A change will never affect a period you have already paid for; we will give notice before a new price applies to your next renewal, and you can cancel before then if you do not wish to continue.
7. Contact
For any billing question, reach us at support@nutrifieds.com.